ASK US ANYTHING
what is the difference between the nappa and vegetable tanned leather bags?
Although the black nappa and the black vegetable tanned leather bags seem identical, upon further inspection the differences are vast. Our vegetable tanned bags are left unlined, to show off the glossy resin treatment on the inside. Vegetable tanned leather has it’s own set of care instructions, please visit our care page for more information. Nappa is a softer leather and fully lined with our signature lining.
what is your guarantee?
Your satisfaction is important to us and we ask that you contact us should you experience any manufacturing defects. Minor surface irregularities are considered characteristic of the natural material we use. We accept returns in the event of manufacturing defects only, and exchanges are dealt with on a case by case basis. Please do not hesitate to contact us at [email protected] if you have any questions or concerns about your item.
how do i protect my bag?
It is not necessary to protect your bag before wear. We always recommend keeping leather out of the rain, however if wet weather cannot be avoided please apply a quality leather protector spray. Do not spray patent leather. Keep in mind that leather protector spray must be re-applied frequently to remain effective, and does not seal the leather, instead it offers a light protective layer. We do not suggest using any wax or oil based products on our leather. Should you have any concerns about your bag feel free to bring it to your local leather specialist.
how does my bag ship?
Canadian orders are shipped using Canada Post Expedited shipping. US orders will be sent using FedEx or UPS and International orders will be sent using DHL. In all cases, tracking information will be sent to the email address provided during checkout. All in-stock orders are shipped within 2 business days.
What happens if my bag gets wet?
We understand that sometimes wet weather is unavoidable. If you get caught in the rain, try to get somewhere dry right away. Wipe the water off your leather with a dry soft cloth and let it air dry at room temperature. Never dry your leather near a heat source. If small welts form after rain exposure, set your bag on a windowsill in direct sunlight for a few hours to help evaporate the water out of the skin and then massage gently with your fingers to even out the surface. Patent leather is safe to wear in the rain, although we recommend trying to avoid heavy rainfall.