what is your guarantee?
Your satisfaction is important to us and we ask that you contact us should you experience any manufacturing defects. We use 100% vegetable tanned leather, and each skin is unique. Minor surface irregularities are considered characteristic of the material. We accept returns in the event of manufacturing defects only, and exchanges are dealt with on a case by case basis. Please do not hesitate to contact us at email@example.com if you have any questions or concerns about your item.
how do i protect my bag?
It is not necessary to protect your bag before wear. We always recommend keeping veg tanned leather out of the rain, however if wet weather cannot be avoided please apply a quality leather protector spray. Keep in mind that this product must be re-applied frequently to remain effective, and does not seal the leather, instead it offers a light protective layer. We do not suggest using any wax or oil based products on this leather. Should you have any concerns about your bag feel free to bring it to your local leather specialist.
how does my bag ship?
Canadian orders are shipped using Canada Post Expedited shipping. US orders will be sent using FedEx or UPS and International orders will be sent using DHL. In all cases, tracking information will be sent to the email address provided during checkout. All in-stock orders are shipped within 2 business days.
What happens if my bag gets wet?
We understand that sometimes wet weather is unavoidable. If you get caught in the rain, try to get somewhere dry right away. Wipe the water off your leather with a dry soft cloth and let it air dry at room temperature. Never dry your leather near a heat source. If small welts form after rain exposure, set your bag on a windowsill in direct sunlight for a few hours to help evaporate the water out of the skin and then massage gently with your fingers to even out the surface.